Thunder Bay’s Premier Automotive Shop

Toyota Camry alternator replacement last Dec. 2022 couldn't have gone smoother. Fantastic customer service!!! Thanks again!!

Always knowledgeable people, wonderful staff, and customer service.

Very friendly employees here! Stopped in from out of town and needed my tires torqued. They did it for me right away free of charge!

Toyota Camry alternator replacement last Dec. 2022 couldn't have gone smoother. Fantastic customer service!!! Thanks again!!

Got my brakes fixed today. Awesome customer service with smile. Thank you.

Big thanks to Neil and boys for fixing my truck quickly really appreciated.

Great staff and services.

Great work with out any extra changes .

These guys are great. They tell you exactly what's what and have never treated me like a "girl". Fantastic service and affordable prices.

Great customer service, were speedy quick with the work, and explained everything they did/ wanted to do. Would absolutley recomend them and continue my business there.

Jason and his staff are super helpful and prices are reasonable. I wouldn’t bring my car anywhere else!!

No nonsense guys. They politely let me know my car wasn't worth fixing and I actually really appreciated that.

Shuttle service was nice too!

Good rates honest people they don't try to up-sell you and buy something you don't need done.

My family has supported this locally owned business since it opened. We have always received the best service and everyone there has been so friendly and kind.

The name says it all. If you want reliable, quality car repairs and very reasonable rates, you can trust the owner Jason and his team of mechanics to deliver. I have been a Payless customer for 20 years.

I want to give a recognition to these guys for a job well done. They fixed my car for the long haul to BC/ on a late notice. They did amazing quality work in a short span of time. Head shop Mechanic was super friendly and honest. Thanks guys!

Jason and his crew go above and beyond for costumer service . Little to no stress for me to get warranty work done. They took care of everything.

Did a good job on my truck and the price was fair.

Great service, Neil took care of me really nice guy and knows his business.

Kept me up to date with repairs.

Great, fast and friendly service! I highly recommend Payless Automotive Centre 👍🏽

My honest review. I Brought my vehicle in -30 weather to get my thermostat changed as the thermostat valve was stuck open providing more coolant to the engine that was not needed as there was no flow regulation to the block thus no heat in the vehicle. Neil and his team were great at fixing the issue and replacing the thermostat. I diagnosed the problem and they changed the thermostat as intended. I was happy.

2nd time. I needed brakes replaced as they were wearing down. I also told him that I needed a flex hose replaced as it was leaking exhaust fumes. Neil and his team replaced my flex hose and brakes for my vehicle in addition to removing the lug nut keylock that lakehead motors failed to provide. It was agreed upon that they do a tire rotation free of charge since my tires were already off my vehicle. Only problem is in the 2nd time they charged me labour for my diagnostics/troubleshooting when I already did the trouble shooting for them. I explicitly told them to replace the flex hose thus I feel like it was unfair to charge me labour for diagnostics. Overall they get a 3.75/5 for professionalism. If they reimburse me the diagnostic labour charge pertaining to the exhaust leak they earn my future business and get a 5/5

I will post for more updates soon.

Was contacted by Payless Automotive after for a retorque after driving 100km. Everything was corrected and taken care of 5/5. Great Job!

Upon a recommendation from a friend, in the fall of 2018 I went to Payless Automotive Centre to have a vehicle inspected which I was considering buying at the time. Jason and his staff at Payless did an extremely thorough analysis and told me what would need to be done, how much it would likely cost me, and what I should pay for the vehicle should I choose to buy it. This analysis was done at a fair and reasonable price. I did not purchase that car, but what I did get was a GREAT automotive repair shop where I can bring my vehicle to have all of its mechanical needs taken care of at a fair and reasonable price. Jason, Lucy and the entire staff are extremely professional and friendly, and any work I get done is performed fast and right the first time. No going back a day later to say it hasn't been fixed. Payless Automotive Centre is a hidden gem of a car repair shop tucked behind Memorial Avenue on Fort William Road across from Food Warehouse. It is well worth a visit for your ailing car's needs.