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Dropped by with questions regarding my truck this morning. Neil answered my questions and, although he could take a look and clear the codes, suggested another shop would better. Not too often a shop will pass on work but I appreciated the honesty and the professionalism. I’d definitely return to this shop for work on my vehicles.

Michael o'connor Feb 2, 2026

Came here for a safety inspection from out of town and after the first call with Neil we knew this was the right place. The service was great —they even offered a ride to and from our hotel while the car was being worked on. Each person we interacted with was friendly and helpful. Really kind, honest and professional business. We wish we had this shop in Ottawa! Would definitely recommend!

Lauren Haney Aug 8, 2025

Bought a vehicle from out-of-province and needed an inspection done quick. Richard and Cory were very professional and courteous, were willing to fit me in and kept me informed of everything needed to be done. Very reasonable cost to boot. Couldn’t be more pleased with the service I got.

Josh Kushnir Jul 7, 2025

Thank you payless automotive for repairing my car and really solid work.👍👍👍

Bhupinder Bhupy May 5, 2025

I had a great experience with Payless Automotive Maintenance. They accommodated me earlier, quickly diagnosed the tire vibration issue, and provided honest, reasonably priced service. The staff were welcoming, courteous, and even offered a hassle-free shuttle ride. The speedy turnaround and genuine professionalism here are rare compared to other repair shops. Highly recommend!

Kevin Robert Apr 4, 2025

I wanted to give this place another 5 star review. As a single mom and a busy professional, they took my car in immediately and provided such care to my time, money and most importantly, the adjustments needed for me to drive a reliable and safe vehicle. The costs were explained in detail and I felt that they were honest with the repairs necessary to carry on in my daily responsibilities. I say all of this with authenticity and genuine confidence in this establishment. Thank you Payless for your service and support. My entire family will happily continue to be supported by your services for many years to come!! I’m a very happy customer!

Christine Lannon Mar 3, 2025

Fair friendly service from the get go, they have me as a customer now.

S. S. Mar 3, 2025

Great friendly service

scott neshinapaise Dec 12, 2024

A big thank you to Neil for taking the time out of his busy schedule to switch my car to winter tires. He treated my car with such care and attention, which I truly appreciate. I never have to worry about the price or quality here—it’s always trustworthy. Without a doubt, this will be my go-to place for all my car care needs in the future.

Django Lee Dec 12, 2024

Wonderful experience with them Jason went over and above my expectations with service and keeping me updated on the truck Not enough stars for my review so 5 it is Hands down one of the best places I've been

I C Jul 7, 2024

Excellent customer service. Honest, trustworthy and genuine staff. We’ve brought our vehicle multiple times and they’ve fit us in promptly, diagnosed confidently and solved any issues. Any questions we’ve had, Jason takes the time to answer and ensures we are satisfied with the explanation. Attention to detail, and reliable on following up with us also. Highly recommend!

Jessica Brown Aug 8, 2024

I recently brought my Jeep into Payless Auto regarding my HVAC Actuator. Jason, Neil and the rest of the team were absolutely amazing! Extremely knowledgeable and super friendly. I was quoted by Lakehead Motors in the “ballpark of $6000.00! Payless Auto fixed my HVAC System for under $350.00. Jason saved me over $5,500.00! This was my first time using this locally owned shop and I will continue to do so. Thank you again Jason, Neil and team for the awesome service and great prices. SHOP LOCAL - SHOP PAYLESS AUTOMOTIVE 👍 Lori S

Lori S Apr 4, 2024

Good response and service from Neil

eswar reddy vanukuri Apr 4, 2024

Very good service, so happy with the service. Must go there if you are looking for a safety certificate to sell your car.very friendly staffs and the price is also good..

syam ck Mar 3, 2024

Godo experience here. Patent and considerate staff, and of course it was a great price. Quick work and very communicative

Pat O'Brian Dec 12, 2023

Well this is my second time to use payless, it was not big job but a left turning light bulb has to be replaced. Friendly helpful guys, even he brew up the keurig coffee. It was same day service so I didnt get annoyed by left turn signalling. In Thunder Bay, before I went to many places to change oil etc but I like it here payless. It’s good place to check it out for your car 😺

Z's noriko Dec 12, 2023

Jason and his team always take great care of our vehicles. Friendly service and always upfront and honest with us about what needs fixing and what can wait.

Scott Hobbs Nov 11, 2023

Awesome staff and service! Very helpful and accommodating. Very impressed with my last 2-3 experiences and now plan to make my regular mechanics.

C Williams Sep 9, 2023

Very friendly employees here! Stopped in from out of town and needed my tires torqued. They did it for me right away free of charge!

Krista Erdman May 5, 2023

Always knowledgeable people, wonderful staff, and customer service.

Barb Duggan May 5, 2023

Toyota Camry alternator replacement last Dec. 2022 couldn't have gone smoother. Fantastic customer service!!! Thanks again!!

Patti Black Mar 3, 2023

Got lots of work done here, has been good and reliable and they find places to fit you in the schedule

Somniatus Industries Dec 12, 2022

Got my brakes fixed today. Awesome customer service with smile. Thank you.

KAPIL Oct 10, 2022

Big thanks to Neil and boys for fixing my truck quickly really appreciated.

lynn lapointe May 5, 2022

Great, fast and friendly service! I highly recommend Payless Automotive Centre 👍🏽 Joshua Gagnon

Josh Wylde Apr 4, 2022

Did a good job on my truck and the price was fair

Daniel Apr 4, 2022

Good rates honest people they don't try to up-sell you and buy something you don't need done

fay lapointe Jul 7, 2019

Great service, Neil took care of me really nice guy and knows his business. Kept me up to date with repairs.

Marc Lavoie Jan 1, 2022

Jason and his crew go above and beyond for costumer service . Little to no stress for me to get warranty work done. They took care of everything.

Rachael Parenteau Mar 3, 2020

Upon a recommendation from a friend, in the fall of 2018 I went to Payless Automotive Centre to have a vehicle inspected which I was considering buying at the time. Jason and his staff at Payless did an extremely thorough analysis and told me what would need to be done, how much it would likely cost me, and what I should pay for the vehicle should I choose to buy it. This analysis was done at a fair and reasonable price. I did not purchase that car, but what I did get was a GREAT automotive repair shop where I can bring my vehicle to have all of its mechanical needs taken care of at a fair and reasonable price. Jason, Lucy and the entire staff are extremely professional and friendly, and any work I get done is performed fast and right the first time. No going back a day later to say it hasn't been fixed. Payless Automotive Centre is a hidden gem of a car repair shop tucked behind Memorial Avenue on Fort William Road across from Food Warehouse. It is well worth a visit for your ailing car's needs.

Chris Laws May 5, 2021

My family has supported this locally owned business since it opened. We have always received the best service and everyone there has been so friendly and kind.

Cameron Kivari Apr 4, 2021

Jason and his staff are super helpful and prices are reasonable. I wouldn’t bring my car anywhere else!!

Christine Lannon, Broker - Royal LePage Lannon Realty May 5, 2020

Great staff and services.

Monkbrother Jan 1, 2020